Service & Support
Our teams are committed to providing the service and support you need to sustain the optimal performance of your BioTek Products. BioTek Scientists, Engineers, Technicians and Sales Representatives throughout the world provide valuable assistance to laboratories worldwide.
BioTek Service Engineers provide personal support for instrumentation, software, parts and applications at our Global Technical Support Center. Since our center is at the BioTek World Headquarters our highly skilled team of scientists, technicians and engineers are able to support any customer question. Online support documentation is available through the Customer Resource Center or by searching our FAQs.
BioTek Instrument Service and Repair is available worldwide at several of BioTek’s International Service Centers. Find your closest BioTek Service Center location and discover the instrument warranty/contract coverage, maintenance options and calibration services available.
Check our list of Frequently Asked Questions for quick online help.
"I was very pleased with the care and patience the Field Service Techs demonstrated in getting my plate washer up and running again. They did an exemplary job."
"Our Service technician is always extremely helpful and knowledgeable, works around our hectic schedule, and a pleasure to work with. We look forward to working with him again in the future."
"Our BioTek Service tech is outstanding and exceeds all expectations (always has) but this time has been even more exceptionally helpful. Greatly appreciate the extra mile that he goes for us!"
"Overall great experience. The technician is clearly an expert on both the instrument and software. His training was also superb!"